PRIVACY POLICY
LAB PHARMA, by the managing director, is the data controller responsible for the company’s processing of personal data. The data controller has the ultimate responsibility to ensure that all processing and handling of personal data is in accordance with applicable legislation. The policy contains information about your rights in regards to the storage of personal data through a customer relationship with LAB PHARMA, and general information about how we treat personal data in accordance with the relevant privacy legislation.
PERSONAL DATA
When you order a product with fixed repetitive/automatic deliveries on www.careandrepair.no, we need your name, address, mobile number and e-mail. It is necessary to keep the information continuously, so we can supply the product you subscribe to on a regular basis according to how often you have chosen to receive your supplies. We are also required to keep the information for accounting, tax purposes and any warranty/return processing. The introductory offers can not be exploited unfairly through frequent and repetitive creation/termination of a subscription, as they are only intended for new customers. In order to avoid such misuse of our offers, we keep the information continuously. We also store the IP address used in the order for security purposes.
YOUR RIGHTS
You have the right to access your personal data that www.careandrepair.no has registered in accordance with the relevant legislation. You may at any time request to receive this information free of cost in accordance with the relevant legislation. You may also, at any time, ask us to delete or correct your personal data, provided there are no other compelling, justified reasons urging us to keep these in accordance with applicable laws or other obligations. Information must be delivered/transferred safely. If the registrant submits the request electronically, and unless the registrant requests otherwise, the information shall be provided in a regular electronic form. You may withdraw the consent you have given us at any time. You have the right to appeal to Datatilsynet (The Data Protection Authority) if you find that your personal data is not processed in accordance with this statement. This is done by submitting a signed access to information form https://www.datatilsynet.no/rettigheter-ogplikter/overordnet-om-rettigheter-og-plikter/innsynsrett/
ARCHIVING PERSONAL DATA
In order to protect customers’ rights in regards to our automated supplies of goods; warranty and complaints on the physical goods or services in accordance with applicable consumer legislation and LAB PHARMA’s terms of use, we will store purchase history for an indefinite period.
SAFETY OF PERSONAL DATA
LAB PHARMA ensures that unauthorized persons do not access your personal data and that the processing of data is in accordance with the requirements of relevant legislation.
SUPPLY OF GOODS
LAB PHARMA sells products that are meant to be used over time. All our products are therefore delivered on an ongoing basis to meet the customer’s monthly requirements for the product. New supplies must arrive before the customer runs out of the product. All information about the customer necessary to provide this service, with ongoing supplies of a product to the customer’s address, will be used by the relevant carrier of the product. We cooperate with Posten for such transportation of the goods. We provide the personal data necessary to deliver the goods to you. The information that is shared with the carrier is the customer’s name, address and desired delivery point.
PAYMENT SYSTEMS
For security reasons, we store order history containing the IP address we receive orders from. Order details at www.careandrepair.no are: IP address, name, address, e-mail and phone number. All systems that process personal data related to customer orders are strictly limited to employees who perform necessary tasks related to the order. LAB PHARMA delivers all supplies with an invoice that is to be paid within 14 days. We work together with Arvato to ensure the payment of these invoices. We provide the personal data necessary for them to register the customer’s payment. Arvato will use the same information to send invoice reminders, if an invoice is not paid within the maturity date. The information that is shared with the company handling our invoice management is the name, address, phone number and e-mail address. If no letters of collection are paid, the invoice will be transferred to debt collection. The same information is then shared with Gothia, whom processes debt collection claims. For further information on how these companies treat your data, please contact: https://www.arvato.com/en-us.html and: http://www.gothiagroup.com/en/home/
COOKIES
Cookies are small text files that are stored on your device when downloading a web page. Cookies are usually used to enhance your user experience and remember who you are to give you the most relevant user experience. The purpose of cookies is to provide the website with basic functionality such as analysis, personalization and marketing. First-party cookies are required for the web page to work. Third-party cookies are used for analysis, marketing and personalization of the web page.
When navigating on this website, your browser will leave electronic tracks and information (cookies). These are small text files that are placed on your computer when you download a web page. The purpose of these cookies is to improve your user experience when you visit the websites.
Various kinds of both short- and long-term cookies are utilized on this website. You can choose to remove this from your browser settings or delete these cookies after each session in your browser settings. Please note that this may cause certain pages and content to not work as normal.
We use cookies to improve the content of our marketing platforms and websites. We can not recognize you as a person with this information.
What types of cookies are getting information about your usage:
On our website, a Facebook pixel has been installed that registers how you use our websites and which aims to provide you with relevant marketing on platforms such as IG, Facebook and any other platforms Facebook is represented on. To read more about how Facebook registers and stores your data, visit the following page: https://www.facebook.com/policies/cookies/
On our website, a Google pixel has been installed that registers how you use our websites and which aims to provide you with relevant marketing on platforms controlled by Google. To read more about how Google registers and stores your data, visit the following page: https://policies.google.com/technologies/cookies
SNAPCHAT
On our website, a Snapchat pixel has been installed that registers how you use our websites and which aims to provide you with relevant marketing on platforms controlled by Snapchat. To read more about how Snapchat registers and stores your data, visit the following page: https://www.snap.com/nb-NO/cookie-policy/
HOW TO AVOID COOKIES
If you want to avoid using cookies, you can set your browser to not accept these. See the browser’s help pages for settings. Please note that if you choose to exclude cookies, this will impact your user experience.
HOW WE USE THE INFORMATION
We collect anonymous information about visitors to our websites for analysis. With anonymous information, we mean information that can not be traced back to a user or person. The purpose of this is to collect statistics that can be used to further develop and improve the website. Examples of this kind of data are: the number of visitors, how the website is used, how long the visit lasts, where users come from and what browsers are being used. We also collect keywords used by the search engines on the website. This is only to improve the search hits and customer experience, and it does not gather information that can be traced back to the user.
In order to provide you with relevant marketing, we track our ads to know which ad you’ve seen online and which of our products you’ve been watching. With this we can customize the store according to your interests. The purpose is to show you relevant ads on the next occasion. The managing director has the daily responsibility for LAB PHARMA’s processing of personal data related to the above.
PERSONAL DATA FOR THIRD PARTY
Our partners will be given access to information if this is required to perform services for LAB PHARMA. In such cases, data processing agreements are established to ensure data security. If all or parts of LAB PHARMA’s business is sold to and/or merged, integrated etc. with another business, your personal data will be transferred to the new business. You will retain the same right of access to information as mentioned in “Your rights”.
CONTACT INFORMATION
If you have questions about personal data, please contact us at kundeservice@labpharma.no.
If you wish for us to delete your data or you would like to receive the data you have stored with us, please contact kundeservice@labpharma.no.
Mailing address:
LAB PHARMA
Postboks 4760
Nydalen
0421 Oslo